At Zago Ltd., Cristian and Emanuele are, respectively, the purchasing manager and the warehouse manager. We'll talk with them about the main characteristics and features of this important business sector.

How structured and organised is the warehouse?
When designing the new structure two years ago, Alfredo Zago had to consider what the department demands are and will be in regards to the development of the auto sector: our warehouse is spaced out on 2,500 square meters and includes two floors; the material is arranged in a way where the demands are always kept in consideration in regards to the high, medium, and low movement of goods.

What are the product families represented?
The warehouse accounts for 45,000 product codes, each one being stamped with the Zago brand and containing bar codes that allows easy reading of the product's characteristics such as: supplier, price, and how long we have had it in the warehouse. The family of products, in order of importance, include the following: mechanical, electric and electrical, thermal, air-conditioning, bodywork, industrial vehicles, lightweight and heavyweight tools, Zago chemical products, oil, and tuning products. 

Do you work exclusively with aftermarket products?
Aftermarket products certainly represent the core of our business but we can supply any original auto part; our clientele will find the "Zago brand" on every product supplied,  which certifies that  an additional one-year warrantee other than the twelve-month warrantee already given by law is guaranteed on those products. This is a very appreciated advantage from our clients compared to what our competition offers.   

How does an auto repairer get in contact with the warehouse?
Besides our traditional contact methods (telephone, sales counter, etc.), our clients can count on a very innovative system that Alfredo invented a few years ago: faxed-in orders with "preferential channels". In this system, the workshop fills out the appropriate form, they then send it and, to obtain the material they have two possibilities: waiting for one of the three daily deliveries or pick-up at the sales counter. In the latter case, when the delivery arrives they have priority above other waiting customers to pick-up the material and find the packing slip already completed. With faxed in orders, every error on the workshop's part and from the sales counter attendants is absolutely avoided and, for those who use this method more often, there are also monthly rewards available.  

Is there news for the future?
At Zago, the future is already present: starting some months ago, we began using Skype to give our clients the possibility to see auto parts through web cams and to obtain all the needed information from our employees in regards to purchasing and assembling these parts. Coming soon, we will begin working on E-commerce in which our clients will be able to "see" our warehouse, to control the availability of parts, to get pricing, to see possible promotions, to order, and to quickly receive goods; a service that helps keep our clients faithful and allows our employees to work with greater accuracy saving time and money.