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Monday, 06 October 2008 11:46

SGANZERLA MASSIMO Repair Shop
via Isolana, 45 - Salizzole -VR- 

tAMECAR Repair Shop
corso Dante Alighieri, 74 - Illasi -VR-

foto sganzerla impaginata per giornale copia
foto tamecar impaginata per giornale copia

How many years have you carried this business along and how did you start?

 

I began, many years ago, in my dad's workshop that he opened in the sixties; I worked with him, learning a lot of news skills from 1984 to 2001, the year in which I opened my own business where I work today, availing myself with two very valid and serious collaborators.

I started from "scratch" in a workshop here in the area. Then, for a total of 23 years, I worked as a specialised mechanic at three important dealerships in Verona, at each I gave and received a lot. Since May 2007, I work on my own in a new workshop.

Does your workshop offer promotions and warrantees?

 

The promotion, if thought about and applied correctly, is a profitable asset: in the spring we worked a lot with air-conditioners, in autumn on windscreen wipers and controls in preparation for winter. We perform increasingly important warrantee work on rental cars and company fleets. Besides traditional interventions, we are specialised in electronics and Gpl and Methane systems. Our workshop is equipped with every tool necessary for working on new generation car models.

I don't offer particular promotions; instead, I do a lot of servicing on new cars. The satisfaction from my customers does well so this causes their relatives and friends to turn to us to perform various services expected under the guarantee period.

How do you get in touch with your clientele?

We avail ourselves on a database that registers hundreds of motorists' names to which we remember revisions, warrantees, and promotions. 70% of our clients have visited our workshop for years; in the majority of cases, we work by appointment offering a diagnosis of the state of the car, after which the client decides whether or not to go ahead with the intervention depending on the car's necessity.

I have a variegated and faithful clientele, a lot of them arriving from outside the province; I work until the mid-afternoon by appointment, then on-call and by emergency. I take note of the expiration of warrantees and revisions and contact the clients by telephone.

What do you think about the various initiatives of the auto industry in regards to maintenance programs?

 

I believe that the independent auto repairer can always learn from businesses organised in a modern way such as the original manufacturers; we have to start from the fact that the client purchases the car at their facility and, therefore, the dealer is favoured. For no reason on our part do we say, "what you see is what you buy". Here our ability to bring the motorist into our workshop enters the game and, working honestly, makes them faithful to us.   

The manufacturers are obligated to offer promotions that we see in newspapers since they've lost a lot of clients in the past years. My business of customer loyalty allows me to work peacefully and well-planned: the motorist is satisfied with this.

What do your kids want to do when they grow up?

Giulia is 12 years old and, until she turns 18, I'm going to keep her with me, then... mum! She is a great little girl and I think that she will work somewhere in the "social" field, maybe helping less fortunate kids than her. Nicolò, 8 years old, is super vivacious, he talks and talks. We still haven't been able to find the "off" button to mute him... He will certainly find a job that suits his love for talking. 

Lorenzo is ten years old and is a big fan of football and computers; I think he'll study computer science. Leonardo is six years old, he takes apart and puts back together the toys that he is given as gifts and is happy when he is able to come to the office.

What are your hobbies? If you didn't become an auto mechanic, what would you have liked to do? 

My biggest regret is that of not having pursued my studies; however, I certainly would have attempted my current activity because it is truly a genuine passion for me.
My hobbies are: being a football fan and, when I'm able to find a free half-day from work, a nice trip on my scooter with friends.

I would have worked as a craftsman anyway where the creativity of man takes over repetitive work: being an electrician or plumber. But I have to say that I am chuffed doing what I do now: I couldn't ask for anything more. My free time is dedicated to hunting with five of my friends; we take long walks in the middle of nature and, also if the game bag is left empty, we come home satisfied and restored.